How to fix Amazon Prime Video Profile not working issue on Smart TV

 Amazon Prime Video provides a feature that allows you to set up and manage a user's profile. It is a setting that may allow you to customize your streaming activities based on your interests. In addition, Amazon will permit you to create up to six (6) profiles on your account. You can freely select a video to add to your recommended playlist so that you can easily find the video you want to watch. You may also make further arrangements on your video title and create a folder based on the category of the video in there.

However, some users have complained that they are unable to see their profiles while attempting to update and switch to watch videos on a smart TV. It prevents them from seeing their profile on their Smart TV and from navigating to their viewing activity. As a result of this error, this article created a list of settings explanations, as well as a list of solutions to assist you to fix it and benefits to using your user profile account.

HOW TO FIX AMAZON PRIME VIDEO PROFILE NOT WORKING ISSUE ON SMART TV

  • A user profile setting function on Amazon Prime is a great benefit to our viewing experience. And the working error of this must be fixed, so simply follow the instructions provided below to resolve the error.

Solution #1: Determine whether your device supports Amazon Prime Video Profiles.

  • There are selected devices that support profile creation and management on Amazon Prime Video. You can create and manage profiles on selected devices only.

Solution #2: Upgrade your Streaming Device.

  • Monitor the system of your device to see if there are any available updates that you can apply right now. After installing the system upgrade, restart your device.

To update, follow the steps below:

  • Go to your device's App Store section.
  • Search for the Amazon Prime Video app and see whether an update is available.
  • Install it and restart your device to see if it works.

Solution #3: Reinstall Amazon Prime Video App

  • Navigate to your smart TV's App section
  • And then install the latest version of the Amazon Prime Video app.

CREATE AND MANAGE PRIME VIDEO PROFILES

  • Within Prime Video, you can have up to six user profiles, which can be adult or kid profiles.

To create and manage:

  • Click My Stuff at the bottom of your Prime Video app screen.
  • Click on the profile name to open the drop-down menu, 
  • Then pick +Create profile to create a new profile or Manage profiles to change or delete existing profiles.

HOW TO SET UP DIFFERENT PROFILES ON AMAZON PRIME

  • You can set up an Amazon Household with another adult, up to four teens, and up to four kids to share Prime advantages and a Family Library.

To set up your Amazon Household, follow these steps:

  • Navigate to Amazon Household.
  • Make an Amazon Household:
  • Select Add Adult to form an Amazon Household with another adult. To confirm your accounts, you may either send an email request or sign up jointly.
  • Click Add a Teen to send an email request to start an Amazon Household with a teen. To create their teen account, the teen must accept the parent's invitation.
  • Click Add a Kid to create an Amazon Household with a kid.

HOW TO USE SWITCH ACCOUNT

  • Switch Accounts lets you add and switch between several Amazon accounts in one browser and app without needing to sign out and log in.

To update accounts, follow these steps:

  • Create an Account
  • Navigate to Account Settings and click Switch Accounts.
  • Switch between accounts by clicking Manage
  • Or add a new account by clicking Add Account.

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