How to fix Amazon Prime Video error code 9345

 When you hear the word Amazon, you may immediately think of a major and well-known brand. And they have a streaming platform called Amazon Prime Video that is geared to deliver the greatest services to their avid subscribers. Users like every service they have made that provides them with the best streaming experience.

Amazon Prime Video, on the other hand, is not exempt from presenting faults. And we all know how annoying it is to get an error message every time you view a movie. The error code 9345, which is related to a problem with their payment method, is one of the most common in the streaming platform. If you encountered this error, see the solutions below to learn how to fix it.

CAUSES OF AMAZON PRIME VIDEO ERROR CODE 9345

  • Payment Plan Issues: Receiving Amazon Prime Error Code 9345 typically indicates a problem with your payment option. A payment issue is also a likely cause for this error code. This is most likely to occur if your payment information has recently failed a credit check performed by Amazon Prime Video.
  • This may also occur if your application is out of date.
  • Minimum Bandwidth requirement not met: If you have a restricted subscription or your ISP is currently experiencing technical difficulties, you can expect to encounter this error code for your existing connection is insufficient to handle streaming from Amazon Prime Video.
  • Cracked cached data: If you're experiencing this issue on a streaming device other than desktop or mobile, it's most likely due to corrupted temporary data cached by your streaming device.

HOW TO FIX AMAZON PRIME VIDEO ERROR CODE 9345

Solution #1: Verify Your Payment Method

  • There could be an issue with your Amazon payment method.
  • Go to https://www.amazon.com/gp/video/settings/ to find out.
  • Sign in to your account and select a payment method.
  • Check your payment information again.
  • Check to see whether your credit card hasn't expired yet.
  • Then you can update your payment method and include the information from a valid payment card.

Solution #2: Relaunch the Amazon Prime Video App.

  • A fast restart will refresh your program and remove any corrupted data that may be causing the error.
  • Wait at least 30 seconds after closing your app.
  • Now, reopen your app and see if the error has been resolved.

Solution #3: Power Cycle Your Devices

  • Cached network data can cause problems and glitches in your Amazon Prime app, resulting in error 9345.
  • Disconnect your modem and router and turn off your device.
  • Wait at least 1 minute before plugging in your modem again.
  • Wait for it to completely restart. 
  • Start your device and open the Amazon Prime Video app.

Solution #4: Update Your Amazon Prime Video App

  • You may have skipped critical app updates.
  • Go to the App Store or Google Play Store and look for the Amazon Prime Video App.
  • Check for and install any available updates. It may resolve the issue with your app.

Solution#5: Re-Installing Amazon Prime App

  • If rebooting your Amazon Prime app does not work, you can reinstall it. Reinstalling also aids in the removal of corrupted data and cache as well as the resolution of the fault. To reinstall the Amazon Prime app, follow these steps:
  • Navigate to the Settings menu.
  • Select Apps and Features.
  • Navigate to the 'Amazon Prime app.
  • Select the Uninstall option.
  • Now, navigate to the Play store.
  • Search for Amazon Prime and reinstall it.

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